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Terms and Conditions

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Terms and Conditions

Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.

  1. Contract

The purchase contract is concluded with B&A Global GmbH.

  • By placing the products in the online shop, we are submitting a binding offer to conclude a contract for these items.
  • You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process.
  • The contract is concluded when you accept the offer for the goods in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive another confirmation by email. As long as the receipt of this acceptance has not been confirmed by B&A, the customer can withdraw from the contract.
  • B&A can find out within the legal framework whether the customer can meet his payment obligations, as well as about all facts and factors that are important for a responsible conclusion of a distance contract. If B&A has good reasons not to conclude the contract as a result of this research, B&A is entitled to reject an order or request or to attach special conditions to the execution.
  1. Applicability
  • These general terms and conditions apply to all the offers and contracts between B&A and the customer to which B&A has declared these terms and conditions to be applicable, insofar as deviations from these general terms and conditions have not been expressly agreed in writing by the parties.
  • Before the distance contract is concluded, the text of these general terms and conditions is made available to the customer. If this is not reasonably possible, B&A will make it clear, before the distance contract is concluded, how the general terms and conditions will be interpreted by B&A and that they will be sent to the customer free of charge upon request.
  • If the distance contract is concluded electronically, the text of these general terms and conditions will be made available to the customer electronically before the distance contract is concluded, in such a way that the customer can easily save it on a long-term storage medium. If this is not reasonably possible, before the distance contract is concluded, it will be announced where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the customer’s request.
  • If a situation arises between the parties that is not regulated in these general terms and conditions, this situation must be assessed in the spirit of these general terms and conditions.
  • If B&A does not require strict compliance with these terms and conditions at all times, this does not mean that their provisions are no longer applicable or that the customer in any way loses the right to require strict compliance with these terms and conditions in other cases.
  • If other specific product or service conditions apply in addition to these general terms and conditions, the provisions in the second and third paragraph of this article apply.
  1. Terms of delivery

We use third party to deliver your goods, when you agree on delivering goods to you, this means that you authorize B&A Global GmbH to transfer your personal address, zip code and telephone information to a third-party logistics company. Regarding delivery, we apply the following rules:

  • The address that the customer has given B&A is considered the delivery location.
  • Delivery dates are only given approximately. If the delivery is delayed significantly without good reason, or if it turns out that an order cannot or can only be partially executed, the customer will receive notification no later than 30 days after placing the order. In this case the customer has the right to withdraw from the contract.
  • In the event of a withdrawal , B&A will (if applicable) repay the amount that the customer has paid as soon as possible, but no later than 30 days after the withdrawal.
  • The risk of damage and / or loss of products lies with B&A until the moment of delivery by B&A to the customer or a previously authorized and B&A representative, unless expressly stated otherwise in the contract.
  • B&A has the right to have certain activities e.g.  carrying out warranty work, transporting and assembling items, etc.,  carried out by third parties.
  • If it turns out during the execution of the contract that it is necessary to change or supplement it for proper execution, the parties will adjust the contract in good time and in consultation. If the nature, scope or content of the contract is changed, with or without request or instruction from the customer, authorized bodies, etc., and the contract is thereby changed qualitatively and / or quantitatively, this may have an impact on what was originally contracted was agreed. This means that the originally agreed amount can be increased or decreased. B&A will quote a price as far in advance as possible. The originally specified execution date can be changed by changing the contract. The customer accepts the possibility of changing the contract.
  1. Payment

The following payment methods are generally available in our shop:

Prepayment
If you choose the prepayment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

PayPal, PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You’ll get more information during the ordering process.

Stripe

In the ordering process you will be redirected to the website of the online provider Stripe. After placing the order in the shop, we ask Stripe to initiate the payment transaction. The payment transaction is carried out automatically by Stripe immediately afterwards. You’ll get more information during the ordering process.

If the customer does not meet his payment obligation (s) on time, after B&A has informed him of the delay in payment and B&A has given the customer a period of 14 days to meet his payment obligations, after the failure of payment within this period of 14 days, the statutory interest on the amount owed and B&A is entitled to invoice the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% for outstanding amounts up to EUR 2,500; 10% on the following EUR 2,500; and 5% on the following EUR 5,000 with a minimum of EUR 40.00. B&A can deviate from the stated amounts and percentages in favor of the customer.

Purchase in installments
In cooperation with the online service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, we offer you the option of purchase in installments. A successful address and credit check is required. In addition to our terms and conditions, the terms and conditions and data protection declaration of PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg apply to payment processing. Further information and the complete terms and conditions of PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg on purchase in installments can be found here: https://www.paypal.com/de/webapps/ mpp / ua / legalhub-full

  1. Retention of title

The goods remain our property until full payment.

  1. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and please contact us immediately. In this case, please do not accept the goods, otherwise it will be deemed that you have confirmed that there is no defect in the delivery of the product.

  1. Warranties and Guarantees

Unless expressly agreed otherwise below, the statutory right to liability for defects applies.

Warranty Coverage:

  • 8.1. Bike Frame Warranty: The bike frame purchased from our bike shop is covered by a warranty for a period of three (3) years from the date of purchase.
  • 8.2. Motor Warranty: The motor installed in the bike is covered by a warranty for a period of two (2) years from the date of purchase.
  • 8.3. Battery Warranty: The battery used in the bike is considered a consumable and is covered by a warranty for a period of six (6) months from the date of purchase.
  • 8.4 Electrical Items Warranty: Electrical components and accessories, such as lights, displays, controllers, and wiring harnesses, are covered
    by a warranty for a period of one (1) year from the date of purchase.
  • 8.5. Tire Warranty: The tires installed on the bike are covered by a warranty for a period of three (3) months from the date of purchase.

This warranty covers any defects in material or workmanship under normal use and maintenance.
If a defect is found during the warranty period, we will repair or replace the bike at no additional cost.

The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents
• In the event of injury to life, limb or health
• In the event of willful or grossly negligent breach of duty and malice
• Essential in violation of contractual obligations, the fulfillment of the proper execution of the contract in the first place and may rely on their compliance with the contractor (cardinal obligations)
• As part of a warranty promise, if agreed or if the scope of the Product Liability Act is opened. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

  1. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here . Consumers have the opportunity to use this platform to settle their disputes. In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship even exists, we are obliged to participate in dispute settlement procedures before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungstelle.de is responsible . We will take part in a dispute settlement procedure before this point.

       10.  Return policy

For all of the orders placed online and in showroom, we accept items in their original condition, with complete packaging and tags attached for a full refund. You have 14 days to aply for a return request and send back the items from the shipping date to be eligible for a refund. Unfortunately, we do not cover shipping fee for returns at this moment.

        11. Liability for links

Our offer contains links to external third-party websites, over whose content we have no influence. Therefore we cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time they were linked. No illegal content was found at the time the link was created.

A permanent content control of the linked pages is not reasonable without concrete evidence of a legal violation. If we become aware of legal violations, we will remove such links immediately.

        12. Copyrights

The content and works on these pages created by the website operator are subject to German copyright law. The duplication, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this website are only permitted for private, non-commercial use.

Insofar as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we would ask you to notify us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.

      13. Liability for content

As a service provider, we are responsible for our own content on these pages in accordance with general law in accordance with Section 7 (1) of the German Telemedia Act. According to §§ 8 to 10 TMG, as a service provider, we are not obliged to monitor transmitted or stored third-party information or to research circumstances that indicate illegal activity.

Obligations to remove or block the use of information in accordance with general laws remain unaffected. Liability in this regard is only possible from the point in time at which we become aware of a specific legal violation. As soon as we become aware of such legal violations, we will remove this content immediately.

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